How does the Board of Cosmetology investigate complaints against a cosmetologist?

The process by which the Board of Cosmetology investigates complaints against a cosmetologist involves a thorough examination of evidence and testimonies. This approach ensures that the Board can assess the situation objectively and gather all relevant information to make informed decisions regarding the complaint. The review of evidence may include written complaints, photographs, recorded communication, and any documented interactions, while testimonies can come from both the complainant and the cosmetologist in question, as well as any witnesses. This comprehensive investigation is essential for maintaining standards and ensuring fairness in the cosmetology profession.

Other methods mentioned, like relying solely on customer feedback or holding public hearings, do not encompass the entire investigative process. Issuing a temporary suspension is typically a step taken after an investigation reveals significant concerns, rather than part of the investigative process itself. Thus, the most accurate representation of how the Board functions in this context is through the structured review of evidence and testimonies.